Service & Shipping Policy
At Patches Mania USA, we offer a combination of digital creative services and custom-made physical products. This policy explains our service timelines, production process, and shipping responsibilities to ensure complete transparency with our valued customers.
1. Our Services Overview
We provide the following services:
- Digital / Soft Services
- Graphics Designing
- Embroidery Digitising
- Physical Products
- Custom Embroidered Patches
- Chenille, Woven, Printed, PVC, and other custom patch types
Each service follows a different production and delivery timeline, as outlined below.
2. Digital Services Turnaround Time
Our digital services are fast and professionally handled.
- Standard Lead Time:
- 4–6 business hours for graphics designing and embroidery digitising.
- Lead time starts once complete design details and requirements are confirmed.
- Revisions (if any) may require additional time depending on complexity.
Digital files are delivered electronically via email or the agreed communication channel.
3. Physical Products Production & Delivery Time
Custom patches are made to order and require meticulous craftsmanship.
- Production & Delivery Timeline:
- 5-6 business days to 4 weeks
- The timeline depends on:
- Patch type and size
- Quantity ordered
- Design complexity
- Production workload
This timeframe includes production and estimated delivery but may vary slightly.
4. Shipping & Courier Services
For U.S. deliveries, we use reputable courier services such as FedEx, DHL, UPS, and other trusted logistics partners.
- Once an order is shipped, tracking details are shared with the customer.
- Delivery times provided by courier companies are estimates, not guarantees.
5. Shipping Delays Disclaimer
While we do our best to dispatch orders on time:
- Patches Mania USA is not responsible for delays caused by courier services, including but not limited to:
- Weather conditions
- Customs inspections
- Peak seasons or operational disruptions
- Courier network delays
Once the package is handed over to the courier, delivery control rests entirely with the shipping provider.
6. Incorrect Address & Failed Deliveries
- Customers are responsible for providing accurate and complete shipping information.
- We are not liable for delays, losses, or additional charges due to incorrect addresses or failed delivery attempts.
7. Contact & Support
If you have questions regarding your order, production status, or shipping updates, our support team is always happy to assist.
📩 Email: sales@patchesmania.com
🌐 Website: www.patchesmania.com